Frequently Asked Questions

CDS is HMRC's system for submitting import and export declarations. It replaced the old CHIEF system — for imports in 2022 and exports in November 2024. All UK customs declarations must now be made through CDS.

You can submit declarations yourself if you are registered with HMRC and have the necessary software. However, most businesses use a customs agent to ensure accuracy, avoid costly errors, and save time. We handle the process end-to-end on your behalf.

For road freight, pre-lodged declarations are typically processed within hours. Goods are released as soon as HMRC grants permission. We aim to submit your declaration before your goods arrive at port to minimise waiting time.

An EORI (Economic Operators Registration and Identification) number is a unique ID required for businesses and individuals importing or exporting goods. Without it, your shipment will be held at the border. We can help you obtain one quickly.

You will typically need: commercial invoice, packing list, bill of lading or CMR waybill, and the EORI number of the importer. Additional documents may be needed depending on the type of goods (e.g., health certificates, import licences).

GVMS (Goods Vehicle Movement Service) is a system that links customs declarations to the physical movement of vehicles at RoRo ports like Dover. Hauliers need a Goods Movement Reference (GMR) before arriving. We prepare GVMS declarations for your shipments.

Yes. We specialise in helping Turkish businesses and individuals import goods into the UK. We provide bilingual support in English and Turkish throughout the clearance process.

Costs vary depending on the type and complexity of the declaration. Contact us for a tailored, no-obligation quote. We are transparent with our fees — no hidden charges.